Don’t drop your customer after the sale. A happy customer who has a continued relationship with you and your company is likely to buy again. It shouldn’t come as a surprise that it’s cheaper to sell to an existing customer than to acquire a new lead. Follow-up calls are a strategic way to nurture customer relations and a great time to ask for referrals. Sometimes the most quality leads you have are actually your current customers.
Instead, we have relied solely on digital marketing tools and won business from potential online leads. Inbound lead management is something we take seriously and rest assured we don’t recommend anything to our clients that we have not tested and proved ourselves first. We employ conscious and healthy lead generation marketing tactics that capture information about interested business owners who were having trouble with advertising and marketing their businesses.
Don’t use a simple word processing document. You might be more familiar with using a word processing platform or spreadsheet, but a dedicated survey tool is better. Consider using one such as Constant Contact or SurveyMonkey that aggregates results for you. These tools also have helpful features and types of surveys and questions that you might not have thought about.
One such popular way to capture potential lead information is through social media contests. We have worked with business owners to create social content contests in exchange for some sort of a giveaway. Users are often required to upload pictures, refer their friends, or just answer a few basic questions to be entered into the contest giveaway. Creating a fun way to engage users on social platforms is an effective way for business owners to capture potential leads.
By producing authoritative content, you build credibility within the marketplace. In time, customers view you and your company as knowledgeable and helpful. You create and offer content for a distinct audience, your targeted one that is driven by choice and perhaps interactivity. Consumers embark on a journey when attempting to find solutions to their problems. They generally seek information for each part of that journey. In the beginning, they are familiar with their problem and solutions that have potential. Mid way they begin comparing some possible solutions. In the end of this journey, they give their due diligence to make a final decision. It isn’t uncommon for consumers to conduct twelve searches before being on your specific brand’s site. Generally, eighty-one percent will research online before making that purchase or that appointment. In multiple forms, your quality content makes all the difference.
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Successful companies know sales leads come from a variety of sources. Strategies for how to generate sales leads include asking for referrals, conducting customer care calls, and nurturing leads. Being a trusted source of information on the internet and social media, as well as through online networking, are also lead generation strategies. In-person networking works, too.
This channel has a big impact of the budget in efforts to reach out to audiences. It may include billboards, print ads, television and radio advertisements. It is generic and targets the masses. The marketing intent is clearly to sell and an apparent pitch is a part of the plan. This budget may include the purchase of lead lists. These are people you don’t know. In addition to this, these people don’t know you either. They didn’t seek you. The outbound approach with communication is one way. The business decides when and how to engage with the audience. In addition to mail, print, and media, it may include conferences and calls. This can be tough. Should you reach out to others needing what you have to offer, it can be beneficial. These cold calls can be interpreted as an interruption into people’s time. They can be viewed as disruptive and down right unwanted. In addition to this, calls could be flagged as spam. Here providers inform other providers and being placed on a blacklist could result. Should this happen, it wouldn’t benefit reputation either. Emails could become undeliverable too.
It’s easy to see that social platforms have gained dominance as they are increasingly the preferred way that many people interact. It’s no wonder the professional networking site LinkedIn is the main site that professionals use as a way to stay in contact with people they you meet. However, crafting the right approach is just as critical as cultivating your connections. Don’t send generic invites when requesting to connect. Instead, send a personalized message that reminds them of who you are, and how and where you met. For example:
Gone are the days that a marketer only relied on outbound techniques like trade shows, cold calling, and advertisements to get leads. Today’s buyer is in control. According to Forrester, buyers seek out three pieces of content about a vendor for every one piece sent by a marketer, and for every one piece sent by sales. Because of buyer self-education, your job as a marketer is to be heard through the noise and come up with new ways for leads to find you. To be a marketer in today’s world, you need a solid grasp of inbound in order to truly amplify your lead generation impact.