Most customers begin researching their purchase long before they ever talk with a company representative. David Edelman and Marc Singer described the customer-led sales experience as a “journey” and emphasize the importance of being part of that journey. By creating customized, relevant, interactive, and engaging content for each step of the research process, products and companies can be a guide to customers before they are ready to engage with sales staff. “Today, winning brands owe their success not just to the quality and value of what they sell, but to the superiority of the journeys they create,” Edelman and Singer have argued. Paying attention to the customer’s journey creates a significant opportunity for online lead generation.
Look for trends and patterns. Are there particular times of the day, week, or month that you experience more or less travel? What about the geographic regions your visitors come from? Try to figure out why. Determine which ad words give you the best bang for your buck. Also identify weaknesses. Maybe you don’t have that many followers on social media, or maybe your online sales are sluggish. This is all information you can use.
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3. Using direct emails to capture new potential leads – Recently we helped a home maintenance company to send direct emails to homeowners in the neighborhood. The communication piece not only announced the new local service but also gave them a 15% promo code to use. This was a play directly from our lead generation marketing playbook and helped the business close more than two dozen local leads. Talk about return on investment!
Marketing analytics can also help your team continue to understand if certain benchmarks are being reached such as an increased flow of traffic to your website, if more visitors are signing up to your list, an increased conversion rate, more time spent on your website etc. Monitor these benchmarks and more to determine whether they are directly impacting a leads journey through the funnel and helping to prevent them from losing interest in your business. Constantly experiment and test out new iterations of the process to understand what works best for your organization as a whole.
Send releases out over the wires. PR Newswire and Business Wire are well known press release distribution services. Some services charge a fee, and others are free. Look for general distribution platforms like PRWeb and Newsvine, and also industry-specific distributors or “Microlists” that deal with niches such as tech, healthcare, lifestyle, and finance.