Keep a list of people who have contacted you online. These are people you have not met, or haven’t met yet, but who may be leads. Turn them from strangers into leads by enticing them with promotions that appeal to first-time customers. For example, a first month free promotion, no set-up charges, or free installation are all promotions that apply to new customers, rather than repeat ones.
Don’t drop your customer after the sale. A happy customer who has a continued relationship with you and your company is likely to buy again. It shouldn’t come as a surprise that it’s cheaper to sell to an existing customer than to acquire a new lead. Follow-up calls are a strategic way to nurture customer relations and a great time to ask for referrals. Sometimes the most quality leads you have are actually your current customers.
With the new buyer it is important to note that your marketing efforts don’t end once a new lead comes into your system – what we call Top of the Funnel (TOFU) marketing. Many companies do a good job at generating leads, but the problem is that most new leads are not ready to buy yet. And if a sales rep does engage and the lead isn’t ready to talk with them, it reinforces the notion that marketing sourced leads are not great. As a result leads get lost, ignored, or snatched up by your competitors.
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4. Webinars – If you have some time on hand, recording a live video in the form of a virtual meeting can be a great tactic too. You can schedule webinars in advance and generate interest from your target audience who will be happy to give you their information if you are solving their business problem. Because of the live nature of this video, you can engage with a lead to know more about the problems they face. This will help you better market your product.
Every gym owner knows that Facebook needs to be an integral part of your gym marketing strategy. However, don’t forget about Twitter and Instagram. People(especially young adults) are using Instagram more than ever. Post fun and sexy fitness pictures to your Instagram to start building a following. Once you have a following, start posting your texting code flyer every once in a while (like the example at left). You can post the flyer like they do at left, or you can simple just add a caption to your Instagram photos and start getting gym leads from your Instagram account. You can always give Twitter a shot, though Twitter seems to be more business oriented. Last but not least, we should probably mention Facebook advertising. It goes without saying that advertising on Facebook is going to cost you some money. It’s not cheap these days to get your brand in front of Facebook’s user base, but it can be a good investment if you do it correctly. Spend some time getting up to date on the types of marketing strategies that businesses in the fitness industry are doing, and then formulate something that will work well for your specific situation.
In terms of your website, this could be a visitor who has demonstrated interest in your website's content. This could be the visitor has filled out a web form, have downloaded content, have signed up for a newsletter or filled up the shopping cart and then left the site. Each type of interaction is assigned a lead score, a metric that is intended to help sales and marketing personnel determine where the visitor is in the buying cycle. If the potential customer is early in the buying cycle, it is usually the marketing department's job to nurture the lead.
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Content: While the download of a coupon shows an individual has a direct interest in your product or service, content (like an educational ebook or webinar) does not. Therefore, to truly understand the nature of the person's interest in your business, you'll probably need to collect more information to determine whether the person is interested in your product or service and whether they're a good fit.
By producing authoritative content, you build credibility within the marketplace. In time, customers view you and your company as knowledgeable and helpful. You create and offer content for a distinct audience, your targeted one that is driven by choice and perhaps interactivity. Consumers embark on a journey when attempting to find solutions to their problems. They generally seek information for each part of that journey. In the beginning, they are familiar with their problem and solutions that have potential. Mid way they begin comparing some possible solutions. In the end of this journey, they give their due diligence to make a final decision. It isn’t uncommon for consumers to conduct twelve searches before being on your specific brand’s site. Generally, eighty-one percent will research online before making that purchase or that appointment. In multiple forms, your quality content makes all the difference.
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This point-based approach to recognizing and analyzing a company's hottest leads will save your business time and money when reaching your target market and capitalizing on sales opportunities. With your hottest leads identified, your business can communicate with these leads confidently knowing that they are already aware of and interested in your business.
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Service qualified leads are contacts or customers who've indicated to your service team that they're interested in becoming a paying customer. An example of an service qualified lead is a customer who tells their customer service representative that they'd like to upgrade their product subscription; at this time, the customer service representative would up-level this customer to the appropriate sales team or representative.
Cost per click advertising (e.g. AdWords, Yahoo! Search Marketing) overcomes this problem by charging advertisers only when the consumer clicks on the advertisement. However, due to increased competition, search keywords have become very expensive. A 2007 Doubleclick Performics Search trends report shows that there were nearly six times as many keywords with a cost per click (CPC) of more than $1 in January 2007 than the prior year. The cost per keyword increased by 33% and the cost per click rose by as much as 55%.